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Privacy Policy

Effective Date: 21/11/2024

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Chalmers Estates (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with the General Data Protection Regulation (GDPR) and the Protection of Personal Information Act (POPIA). By using our website, you consent to the practices described in this policy.

1. Information We Collect

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We may collect the following personal information:

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  • Personal Details: Name, contact number, email address, postal address, and identification information.

  • Property Information: Details about properties you own, are interested in, or wish to sell or purchase.

  • Technical Data: IP address, browser type, and device information collected via cookies.

  • Communications: Records of correspondence through our website, email, or other communication channels.

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2. How We Collect Your Data


We collect personal information through:

  • Forms on our website (e.g., contact forms, property valuation forms).

  • Direct communication (email, phone, or in-person meetings).

  • Cookies and other tracking technologies for website analytics.

3. How We Use Your Data

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We use your information to:

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  • Facilitate real estate transactions.

  • Provide property valuation services.

  • Send marketing communications (with your consent).

  • Respond to enquiries or requests.

  • Improve our website and services.

  • Comply with legal obligations.

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4. Legal Basis for Processing Data
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We process your data under the following legal bases:

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  • Consent: You have provided clear consent for us to process your data.

  • Contractual Necessity: Processing is required to fulfil a contract with you.

  • Legal Obligations: Compliance with applicable laws and regulations.

  • Legitimate Interests: To improve our services, prevent fraud, and protect our legal rights.

5. Data Sharing and Disclosure
 

We may share your data with:

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  • Service providers (e.g., IT providers, payment processors) to perform services on our behalf.

  • Legal or regulatory authorities, if required by law.

  • Business partners, such as mortgage brokers or legal advisors, with your consent.

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6. Cookies and Tracking
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We use cookies and similar tracking technologies to enhance user experience and gather analytics. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

7. Your Rights

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Under GDPR and POPIA, you have the following rights:

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  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your data, subject to legal requirements.

  • Objection: Object to the processing of your data for specific purposes.

  • Data Portability: Request a copy of your data in a machine-readable format.

  • Withdraw Consent: Withdraw your consent for data processing at any time.

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To exercise these rights, please contact us at lottermattheus@outlook.com.

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8. Data Security
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We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

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9. Data Retention
 

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

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10. International Data Transfers


If your data is transferred outside of South Africa or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.

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11. Children’s Privacy


Our website is not intended for use by individuals under 18. We do not knowingly collect personal information from children.

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12. Third-Party Links


Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing your data.

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13. Updates to This Privacy Policy


We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

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14. Contact Us


If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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Chalmers Estates
Email: lottermattheus@ooutlook.com
Phone: +27 (0)68 619 0847
Address: 3 Leicester Rd, Kensington, JHB, Gauteng, 2101

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